Overview
Integrations connect Ensoras to your third-party services so it can look up orders, check subscriptions, access customer data, and more during conversations. Ensoras supports 22 integrations across ecommerce, payments, marketing, reviews, fulfillment, and support platforms.
Navigate to Channels > Integrations in your project sidebar.
Each integration has an enable/disable toggle and its own configuration form. After enabling an integration, you can create tools that use it (see Tools).
Ecommerce Platforms
Shopify
Connect your Shopify store for order lookups and customer data.
| Field | Description |
|---|---|
| Shop Domain | Your store domain (e.g., your-store.myshopify.com) |
| Access Token | Admin API access token from a custom app |
| API Version | Shopify API version (default: 2024-01) |
Setup:
- In Shopify admin, go to Apps > Develop apps
- Create a new custom app
- Grant API scopes:
read_orders,read_customers - Install the app and copy the Admin API access token
- Paste the access token in Ensoras
WooCommerce
Connect your WooCommerce store for order lookups.
| Field | Description |
|---|---|
| Store URL | Your store URL (e.g., https://your-store.com) |
| Consumer Key | REST API consumer key |
| Consumer Secret | REST API consumer secret |
Setup:
- In WooCommerce, go to Settings > Advanced > REST API
- Click Add key
- Set permissions to Read
- Copy the consumer key and consumer secret
- Paste both in Ensoras
BigCommerce
| Field | Description |
|---|---|
| Store Hash | Your BigCommerce store hash |
| Access Token | API access token |
Magento
| Field | Description |
|---|---|
| Store URL | Your Magento store URL |
| Access Token | Integration access token |
Payment & Subscription Platforms
Stripe
Access payment information, charges, and customer data.
| Field | Description |
|---|---|
| Secret Key | Your Stripe secret API key |
Chargebee
Subscription management and billing data.
| Field | Description |
|---|---|
| Site Name | Your Chargebee site name |
| API Key | Chargebee API key |
ReCharge
Recurring order and subscription management.
| Field | Description |
|---|---|
| API Access Token | ReCharge API access token |
Skio
Subscription and loyalty data.
| Field | Description |
|---|---|
| API Token | Skio API token |
Marketing & Customer Data
Klaviyo
Email marketing lists, subscriber data, and segments.
| Field | Description |
|---|---|
| Private API Key | Klaviyo private API key |
Attentive
SMS marketing and subscriber data.
| Field | Description |
|---|---|
| API Key | Attentive API key |
Smile.io
Loyalty program integration.
| Field | Description |
|---|---|
| API Key | Smile.io API key |
Nosto
Personalization and product recommendations.
| Field | Description |
|---|---|
| API Token | Nosto API token |
| Account ID | Your Nosto account ID |
Rebuy
Retention and recovery platform.
| Field | Description |
|---|---|
| API Key | Rebuy API key |
Reviews & Feedback
Yotpo
Product reviews and user-generated content.
| Field | Description |
|---|---|
| App Key | Yotpo app key |
| Secret Key | Yotpo secret key |
Okendo
Review management and recommendations.
| Field | Description |
|---|---|
| Subscriber ID | Your Okendo subscriber ID |
Stamped
Reviews and ratings platform.
| Field | Description |
|---|---|
| Public API Key | Stamped public API key |
| Private API Key | Stamped private API key |
| Store Hash | Your Stamped store hash |
Fulfillment & Shipping
ShipBob
Order fulfillment and tracking.
| Field | Description |
|---|---|
| API Token | ShipBob API token |
| Channel ID | Your ShipBob channel ID |
Loop Returns
Return management.
| Field | Description |
|---|---|
| API Key | Loop Returns API key |
Support Platforms
Zendesk
Ticket integration and knowledge base access.
| Field | Description |
|---|---|
| Subdomain | Your Zendesk subdomain |
| Agent Email | Agent email address |
| API Token | Zendesk API token |
Freshdesk
Support ticket system.
| Field | Description |
|---|---|
| Domain | Your Freshdesk domain |
| API Key | Freshdesk API key |
Intercom
Customer messaging platform.
| Field | Description |
|---|---|
| Access Token | Intercom access token |
Ada
Support automation platform.
| Field | Description |
|---|---|
| API Key | Ada API key |
Using Integrations
After enabling an integration:
- Navigate to Automation > Tools
- Create a new tool with the integration's tool type
- Select the specific operation you want to perform
- Write instructions explaining when Ensoras should use this tool
- Attach the tool to relevant workflows
For example, after connecting Shopify, create a "Shopify Order Lookup" tool, then attach it to your "Order Inquiries" workflow.
Troubleshooting
Connection Failed
- Verify your API credentials are correct
- Check that the required API permissions/scopes are granted
- Ensure the service URL or domain is correct
- Confirm your API key has not expired
No Data Returned
- Verify the integration is enabled (toggle is on)
- Check that the tool is attached to an active workflow
- Confirm the customer's information matches records in the external system
- Review the tool execution history for error details
Next, learn about Email Rules & Macros for additional email automation.