Documentation
Ensoras Documentation
Learn how to set up, configure, and get the most out of Ensoras. From getting started guides to advanced customization.
Getting Started
Your Workspace
Dashboard
Monitor your support performance with real-time analytics and insights.
Inbox & Tickets
Manage customer conversations, review responses, and handle escalations.
Active Chats
Monitor and respond to live widget conversations in real-time.
Configuration
Configure how Ensoras communicates, behaves, and handles your support conversations.
Knowledge Base
Add your company documentation so Ensoras can answer questions with accurate, grounded responses.
Automation
Workflows
The intelligence layer that gives Ensoras real decision-making power. Workflows control how Ensoras thinks, what it can do, and how it responds to every customer scenario.
Actions
Automate tasks like tagging, routing, notifications, and status changes when workflows trigger.
Tools
Give Ensoras the ability to search knowledge, look up orders, escalate tickets, and call external APIs.
Channels
Live Chat Widget
Add a chat widget to your website for real-time customer support conversations.
Identity Verification
Protect customer account data by verifying user identity before granting access to sensitive information.
Email Channel
Connect your support email to automatically receive and respond to customer emails.
Reference
Integrations
Connect Ensoras to your ecommerce platforms, payment providers, and customer tools.
Tags
Categorize and organize tickets with color-coded labels for filtering, reporting, and workflow automation.
Email Rules & Macros
Automate email handling with rules for filtering and macros for templated responses.
Teams & Users
Manage your support team members, custom roles with granular permissions, and team assignments.
Billing & Usage
Manage your subscription, monitor usage, and view order history.
Troubleshooting
Solutions to common issues with the widget, email, workflows, integrations, and knowledge base.
API Reference
Programmatic access to your Ensoras project data.